CRM System Administrator - ZOHO

About the job

• We are looking for a Zoho CRM System Administrator to develop, improve, and maintain our Mobility Zoho CRM system as we scale our operations and drive EV adoption across our markets. 
• ''This role offers the opportunity to shape how our CRM platform powers business operations at a crucial growth moment. You'll build and optimize systems that support thousands of daily customer interactions across multiple African markets, working with talented cross-functional teams including telesales, operations, product managers, and data scientists.'' 

In this role, you would be responsible for:  

• Configuring and maintaining the Zoho CRM platform including modules, user setup, profiles, security controls, and workflow automation 
• Partnering with stakeholders to understand their challenges and workflows before implementing solutions 
• Designing and optimizing automated workflows, Blueprints, Deluge functions, and business logic to eliminate manual work 
• Creating custom reports, dashboards, and analytics that provide actionable insights to stakeholders 
• Developing practical training materials and providing ongoing technical support to end-users 
• Ensuring data integrity, cleanliness, and security while implementing governance policies and quality standards 
• Managing integrations between Zoho CRM and other business systems including WebForms and internal tools 
• Planning and executing system updates from Staging to Production with minimal business disruption 
• Maintaining comprehensive documentation that explains not just what was built, but why 
• Monitoring system performance and implementing optimizations to ensure reliability at scale 
• This is a Hybrid role based in Kenya and if successful, you would be reporting to the Head of Technology at M-KOPA, Mobility. 

Your application should demonstrate:  

• 3+ years experience as a CRM System Administrator, preferably with Zoho CRM 
• Strong technical skills in CRM configuration, workflow automation, and system integration 
• Experience with Zoho Deluge scripting, Blueprints, and advanced customization features 
• Proven ability to translate business requirements into technical solutions 
• Experience with data management, governance, and quality assurance practices 
• Strong analytical skills with ability to create meaningful reports and dashboards 
• Excellent communication skills with ability to work effectively with non-technical stakeholders 
• Experience with release management and deploying changes in production environments 
• Problem-solving mindset with genuine curiosity about user needs and business processes 
• Experience with API integrations and webhook configurations 
• Knowledge of data protection regulations and security best practices 
• Experience in fast-growing technology companies or fintech environments is highly desirable