MKOPA SOLAR

<h2>We are looking for a Demand Planning Lead to join our Warehouse and Logistics group; as we scale up and drive digital and financial inclusion across our markets.</h2><h2>Job Purpose</h2>The job holder is responsible for leading the demand planning process by analysing market trends, historical performance, sales inputs, and demand drivers to develop accurate forecasts. The role coordinates with cross-functional teams to optimise inventory levels, support timely product availability, minimise cost exposure, and improve operational efficiency. The Demand and Planning Lead will maintain effective forecasting models, monitor forecast accuracy, recommend corrective actions, and continuously improve demand planning processes to support business objectives.<h2>Key Job Functions</h2><ul><li>Develop, maintain, and continuously improve demand forecast models using historical data, sales trends, market insights, and business assumptions.</li><li>Lead the monthly demand planning cycle, including forecast reviews, exception-based planning, and SKU-level forecast submissions.</li><li>Establish and monitor forecast accuracy metrics, analyse forecast variances, and communicate corrective actions to relevant stakeholders.</li><li>Communicate forecast, inventory, and demand assumptions clearly to management and cross-functional teams to support informed decision-making.</li><li>Monitor and report significant changes in sales forecasts, budgets, promotions, seasonal demand, new product introductions, and business strategies.</li><li>Support inventory planning by identifying demand risks, supply constraints, slow-moving items, and opportunities to optimise safety stock levels.</li><li>Conduct root-cause analysis on forecast discrepancies and demand-related issues, ensuring timely resolution and mitigation actions.</li><li>Facilitate regular forecast review meetings with commercial, finance, supply chain, and management teams to align demand plans with business priorities.</li><li>Contribute to annual budget planning by providing demand forecasts, sales trend analysis, and cost optimisation insights.</li><li>Maintain demand planning processes, tools, and reporting routines to improve forecasting discipline, planning visibility, and operational performance.</li></ul><h2>Organisation Structure</h2>Reports to the Demand Planning Manager.<h2>Experience, Skills &amp; Qualifications</h2>Education<ul><li>A recognised degree in Statistics, Economics, Mathematics, Supply Chain Management, Business, or a related field.</li></ul>Experience:<ul><li>A minimum of 3 years’ relevant experience in demand planning, forecasting, inventory planning, supply chain analysis, or a related role.</li></ul>Skills and Competencies:<ul><li>Strong understanding of inventory management principles, demand planning processes, and supply chain operations.</li><li>Strong analytical, mathematical, and statistical skills, with the ability to interpret data and identify demand patterns.</li><li>Proficiency in Microsoft Excel and working knowledge of integrated supply chain, ERP, or demand planning systems.</li><li>Excellent written and verbal communication skills, with the ability to present forecasts, risks, and recommendations clearly.</li><li>Strong business acumen, strategic thinking, problem-solving ability, and attention to detail.</li><li>Customer- and market-focused, with the ability to respond effectively to changing business priorities.</li><li>Ability to multitask and deliver accurate outputs in a fast-paced environment.</li></ul><h2>Why M-KOPA?</h2>At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility.Join us in shaping the future of M-KOPA as we grow together. Explore more at m-kopa.com.Recognized four times by the Financial Times as one Africa's fastest growing companies (2022, 2023, 2024, 2025 and 2026), named on CNBC's World’s Top Fintech Companies 2025 &amp; 2026 and by TIME100 Most influential companies in the world 2023 and 2024, we've served over 10 million customers, unlocking $2 billion in cumulative credit for the everyday earners across Africa, in addition to over 10,000 e-bikes financed in Kenya.Important Notice M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.M-KOPA explicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships. M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for ‘recruitment fees’, ‘processing fees’, ‘interview fees’, or any other kind of money in exchange for offer letters or interviews at any time during the hiring process.Applications for this position will be reviewed on a rolling basis. Shortlisting and interviews will take place at any stage during the recruitment process. We reserve the right to close the vacancy early if a suitable candidate is selected before the advertised closing date.If your application is successful M-KOPA undertakes pre-employment background checks as part of its recruitment process, these include; criminal records, identification verification, academic qualifications, employment dates and employer references.

Demand Planning Lead

Finance Manager — M-KOPA KenyaYou've built the controls. You've closed the books. You've explained the numbers to boards who didn't want to hear them. But have you ever built financial rigor into a business that's simultaneously scaling, lending, and putting life-changing assets into the hands of millions of customers who've never had access to credit before?That's the question at the centre of this role.M-KOPA Kenya is the home market of M-KOPA — sub-Saharan Africa's largest asset fintech. We finance smartphones, solar power systems, and other essential assets for customers who pay daily via mobile money, building credit history and unlocking opportunity along the way. Kenya is where M-KOPA began, and it remains the group's largest and most mature market, with the deepest customer base and loan book in the business.Why this matters right nowM-KOPA has crossed 10 million customers, unlocked more than $2 billion in credit, and is on a deliberate path to 10 million more. Kenya is a critical piece of that next chapter — the market with the longest operating history, the most established regulatory relationships, and the richest repayment data in the group. That's not a legacy structure to simply maintain: it's a business being continually refined in real time, with real customers, real repayment behaviour, and real IFRS obligations.We are hiring a Finance Manager to own the financial management of the Kenya business — not just to maintain a finance function, but to strengthen and scale one.What this role actually isThis is a hands-on, high-ownership position. You will be a finance lead for the Kenya entity — responsible for the monthly management reporting pack, executive commentary, the IFRS 9 Expected Credit Loss model, treasury and compliance matters, and the unit economics that inform commercial decisions across the market.You'll manage the end-to-end monthly close: accruals, prepayments, intercompany, depreciation, FX. You'll produce variance analysis that isolates market-specific effects from one-off items. You'll monitor the loan book, analyse repayment behaviour by cohort, and own provisioning and bad debt trends. You'll support statutory and regulatory reporting, manage documentation for funding and compliance processes, and support due diligence as needed.And then — because this is Kenya — you'll also be a commercial partner. You'll sit alongside the commercial team to interrogate unit economics, model new product launches, assess pricing and supply decisions, and build the financial cases for leadership and board discussions.This is not a role where the strategy happens upstairs and the finance team keeps score. You'll shape both.What makes it differentMost finance roles at this level have inherited structures, established processes, and reporting cadences that largely run themselves. This one asks for more ownership than that. You'll identify automation opportunities, strengthen controls, and ensure IFRS compliance in areas where judgement genuinely matters: IFRS 9, IFRS 16, IAS 21, revenue recognition, IFRS 18 readiness.You'll also have direct exposure to Africa's most established mobile-money-driven fintech market, working alongside local and regional leadership to navigate a mature but still fast-evolving regulatory and commercial landscape. That's a professional education you can't buy.What you bring<ul><li>Qualified Chartered Accountant (CPA(K), ACCA, CA or equivalent), with a demonstrable track record in finance management or a senior finance role, including hands-on ownership of statutory and management reporting cycles.</li><li>Deep, applied IFRS knowledge — particularly IFRS 9, IFRS 16, IAS 21, and revenue recognition — and proven ability to manage audit processes end-to-end, from file preparation to auditor queries.</li><li>Exceptional financial modelling and communication skills: you can build a complex multi-scenario model in Excel and present its conclusions clearly to a CFO or a lender in the same week.</li><li>Big 4 training (PwC, Deloitte, EY, KPMG) is a strong advantage. Working knowledge of the Kenyan fintech, lending, or asset-financing sector is a plus, though not required — curiosity and commercial instincts matter more.</li></ul>The reality checkThis role will ask a lot of you. The business is scaling fast, the reporting obligations are real, and the market's dynamics require precision. There will be months where the close feels tight and the audit feels relentless. You'll be operating across strategic and operational levels simultaneously — and some days the most important thing on your plate will be debugging a provisioning model, not presenting to leadership.If that sounds manageable, it probably is. If it sounds energising — you're probably the right person.What you'll find hereA front-row seat in strengthening the financial infrastructure of Africa's largest asset fintech business, in its founding and flagship market. A mission where every asset financed is a tangible improvement in a customer's daily life. And genuine ownership — the kind where your judgement shapes how this entity reports, controls, and makes decisions, not just maintains them.Ready to build something that matters? Let's talk.<h2>Why M-KOPA?</h2>At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility.Join us in shaping the future of M-KOPA as we grow together. Explore more at m-kopa.com.Recognized four times by the Financial Times as one Africa's fastest growing companies (2022, 2023, 2024, 2025 and 2026), named on CNBC's World’s Top Fintech Companies 2025 &amp; 2026 and by TIME100 Most influential companies in the world 2023 and 2024, we've served over 10 million customers, unlocking $2 billion in cumulative credit for the everyday earners across Africa, in addition to over 10,000 e-bikes financed in Kenya.Important Notice M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.M-KOPA explicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships. M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for ‘recruitment fees’, ‘processing fees’, ‘interview fees’, or any other kind of money in exchange for offer letters or interviews at any time during the hiring process.Applications for this position will be reviewed on a rolling basis. Shortlisting and interviews will take place at any stage during the recruitment process. We reserve the right to close the vacancy early if a suitable candidate is selected before the advertised closing date.If your application is successful M-KOPA undertakes pre-employment background checks as part of its recruitment process, these include; criminal records, identification verification, academic qualifications, employment dates and employer references.

Finance Manager - Kenya

<h2>We are looking for a Senior Investigations Officer to join our Legal group as we scale up and drive digital and financial inclusion across our markets.</h2><h2>Job Purpose</h2>You will lead internal investigations at M-KOPA end-to-end — from intake through to case closure — across all five operating markets (Kenya, Uganda, Nigeria, Ghana, and South Africa). You will engage stakeholders internally with discretion and sound judgement, safeguard the integrity of the whistleblower and grievance programme, and keep the Board informed through regular, well-evidenced reporting. This role demands not just technical investigative skill but strong personal character — the trust placed in this role by complainants, subjects, and the business depends on it.<h2>Key Job Functions</h2>Investigation Lifecycle Management<ul><li>Lead internal investigations end-to-end: intake and triage, planning, evidence gathering, interviews (complainants, witnesses, and subjects), analysis, and final reporting.</li><li>Apply consistent, defensible investigative methodology across fraud, misconduct, harassment, safeguarding, and policy-violation cases.</li><li>Maintain a clear, well-documented evidence trail for every case, sufficient to withstand scrutiny (including in disciplinary or legal proceedings).</li><li>Recommend proportionate, well-reasoned outcomes and remediation actions, including control weaknesses exposed by the investigation.</li></ul>Stakeholder Engagement &amp; Board Reporting<ul><li>Engage confidently and sensitively with stakeholders across HR, Legal, Risk, and country leadership throughout the life of a case.</li><li>Prepare monthly and quarterly investigation reports for the Head of Internal Audit &amp; Risk and the Board Audit &amp; Risk Committee, summarising case volumes, themes, outcomes, and emerging risk signals.</li><li>Manage sensitive conversations with complainants and subjects with empathy, fairness, and absolute discretion.</li></ul>Whistleblower &amp; Safeguarding Programme<ul><li>Support the day-to-day operation of the whistleblower and grievance programme, ensuring reported concerns are triaged, tracked, and actioned in line with policy and IIA/ACFE good practice.</li><li>Own and maintain the case management platform (tracking, evidence storage, and reporting), ensuring data integrity and confidentiality at all times.</li><li>Identify recurring themes or systemic control gaps from case data and feed these into audit planning and risk reporting.</li></ul>Audit Innovation &amp; Function Development<ul><li>Champion adoption of M-KOPA’s technology and AI capabilities to enhance audit planning and execution (e.g., risk sensing, scoping, testing, and reporting) while maintaining independence, governance, and confidentiality.</li><li>Embed data analytics and continuous monitoring approaches into audit delivery to strengthen coverage, increase efficiency, and enable earlier identification of emerging risks across markets.</li><li>Drive standardisation and quality uplift through modern audit tooling (e.g., audit management platforms, workflow automation, and digital working papers), including clear controls over evidence, versioning, and review.</li><li>Build capability within the Internal Audit team through coaching and knowledge transfer on analytics- and AI-enabled audit techniques, and contribute to the development of related methodology/standards.</li><li>Support the Head of Audit &amp; Risk on strategic projects and function development initiatives as required.</li></ul>Continuous Improvement &amp; Governance<ul><li>Contribute to strengthening investigation methodology, templates, and standard operating procedures.</li><li>Maintain strict confidentiality and independence, managing conflicts of interest appropriately.</li><li>Keep abreast of evolving fraud typologies, investigative techniques, and relevant regulatory requirements across M-KOPA's markets.</li></ul><h2>Organisation Structure</h2>Reports to Head of Internal Audit &amp; Risk<h2>Experience, Skills &amp; Qualifications</h2>Education<ul><li>Degree in a business-related field, law, criminology, or a related field from a recognised university.</li><li>Certified Fraud Examiner (CFE) required. </li><li>Other certifications (e.g., CIA, CISA, forensic accounting, or investigations-specific credentials) are an added advantage.</li></ul>Experience<ul><li>Minimum of 8 years' experience, with in-depth, hands-on experience conducting internal investigations (fraud, misconduct, harassment, or safeguarding-related), ideally within financial services, fintech, or a comparably regulated, multi-market environment.</li><li>Demonstrated experience preparing investigation findings and reports for senior management and/or Board-level audiences.</li></ul>Skills<ul><li>Unimpeachable personal integrity and sound ethical judgement — this role requires trust from all sides of a case.</li><li>Strong interviewing skills: able to build rapport, ask probing questions, and remain composed and neutral under pressure.</li><li>Excellent written communication — able to produce clear, factual, defensible case reports.</li><li>Discreet and calm under pressure; able to handle emotionally difficult and highly confidential matters with maturity.</li><li>Strong stakeholder management across HR, Legal, Risk, and country leadership.</li><li>Ability to manage a caseload independently, prioritising sensitively and appropriately across concurrent investigations.</li><li>Comfortable operating across multiple markets and cultures, with willingness to travel.</li></ul><h2>Why M-KOPA?</h2>At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility.Join us in shaping the future of M-KOPA as we grow together. Explore more at m-kopa.com.Recognized four times by the Financial Times as one Africa's fastest growing companies (2022, 2023, 2024, 2025 and 2026), named on CNBC's World’s Top Fintech Companies 2025 &amp; 2026 and by TIME100 Most influential companies in the world 2023 and 2024, we've served over 10 million customers, unlocking $2 billion in cumulative credit for the everyday earners across Africa, in addition to over 10,000 e-bikes financed in Kenya.Important Notice M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.M-KOPA explicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships. M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for ‘recruitment fees’, ‘processing fees’, ‘interview fees’, or any other kind of money in exchange for offer letters or interviews at any time during the hiring process.Applications for this position will be reviewed on a rolling basis. Shortlisting and interviews will take place at any stage during the recruitment process. We reserve the right to close the vacancy early if a suitable candidate is selected before the advertised closing date.If your application is successful M-KOPA undertakes pre-employment background checks as part of its recruitment process, these include; criminal records, identification verification, academic qualifications, employment dates and employer references.

Senior Investigations Officer

<h2>We are looking for an Internal Audit Senior to join our Legal group as we scale up and drive digital and financial inclusion across our markets.</h2><h2>Job Purpose</h2>You will lead individual internal audit engagements end-to-end across M-KOPA's operating markets (Kenya, Uganda, Nigeria, Ghana, and South Africa), reporting to the Head of Internal Audit &amp; Risk. This is an execution and delivery role: you own audits from planning through to reporting and follow-up, contribute directly to the annual audit plan, and present findings to management with the judgement and rigour expected of a seasoned, hands-on auditor.<h2>Key Job Functions</h2>Audit Execution<ul><li>Lead assigned audits from start to finish — planning and scoping, fieldwork/testing, documentation, reporting, and follow-up — in line with IIA standards and internal methodology.</li><li>Independently manage engagement timelines, evidence quality, and working paper standards without close supervision.</li><li>Identify root causes (not just symptoms), assess risk impact accurately, and develop practical, actionable recommendations.</li><li>Apply data analytics and audit management tooling to strengthen coverage and efficiency across engagements.</li></ul>Reporting &amp; Stakeholder Management<ul><li>Present audit findings directly to process owners and management, defending conclusions and negotiating realistic, risk-appropriate remediation actions.</li><li>Prepare clear, well-evidenced audit reports for review by the Head of Internal Audit &amp; Risk.</li><li>Build credible working relationships with process owners and country teams to enable efficient fieldwork and honest engagement.</li></ul>Audit Planning<ul><li>Contribute to the development of the annual risk-based audit plan, including scoping proposed engagements and estimating resourcing.</li><li>Flag emerging risks identified during fieldwork for inclusion in future audit cycles or escalation to the Head of Internal Audit &amp; Risk.</li></ul>Follow-Up &amp; Continuous Improvement<ul><li>Track closure of agreed management actions, escalating overdue or inadequately remediated items.</li><li>Support development of audit methodology, templates, and standards as the function matures.</li><li>Mentor and provide on-the-job guidance to junior audit team members where applicable.</li></ul><h2>Organisation Structure</h2>Reports to Head of Internal Audit &amp; Risk<h2>Experience, Skills &amp; Qualifications</h2>Education<ul><li>Degree in a business-related field, IT, Business Information Systems, or a related technical/business field from a recognised university.</li><li>Professional certification required: one of Certified Internal Auditor (CIA), Certified Information Systems Auditor (CISA), or ACCA (or equivalent, e.g. CPA).</li><li>Additional certifications (e.g. CISM) are an added advantage.</li></ul>Experience<ul><li>Minimum of 7+ years' audit experience, including prior experience at a Big Four (or equivalent top-tier external audit) firm — this is a requirement of the role, not merely an advantage.</li><li>Demonstrated track record of leading audits independently from planning through to reporting and follow-up, ideally spanning both business process and technology-related audits.</li></ul>Skills<ul><li>Strong technical audit execution skills — testing design, sampling, evidence evaluation, and root-cause analysis.</li><li>Confident, articulate communicator able to present and defend findings to management under scrutiny.</li><li>Sound working knowledge of risk management principles and control frameworks.</li><li>Strong personal organisation — able to manage multiple concurrent engagements and deadlines with minimal supervision.</li><li>Ability to maintain the highest levels of integrity, confidentiality, and objectivity.</li><li>Comfortable operating across multiple markets and cultures, with willingness to travel.</li></ul><h2>Why M-KOPA?</h2>At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility.Join us in shaping the future of M-KOPA as we grow together. Explore more at m-kopa.com.Recognized four times by the Financial Times as one Africa's fastest growing companies (2022, 2023, 2024, 2025 and 2026), named on CNBC's World’s Top Fintech Companies 2025 &amp; 2026 and by TIME100 Most influential companies in the world 2023 and 2024, we've served over 10 million customers, unlocking $2 billion in cumulative credit for the everyday earners across Africa, in addition to over 10,000 e-bikes financed in Kenya.Important Notice M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.M-KOPA explicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships. M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for ‘recruitment fees’, ‘processing fees’, ‘interview fees’, or any other kind of money in exchange for offer letters or interviews at any time during the hiring process.Applications for this position will be reviewed on a rolling basis. Shortlisting and interviews will take place at any stage during the recruitment process. We reserve the right to close the vacancy early if a suitable candidate is selected before the advertised closing date.If your application is successful M-KOPA undertakes pre-employment background checks as part of its recruitment process, these include; criminal records, identification verification, academic qualifications, employment dates and employer references.

Internal Audit Senior

<h3>Your pitches land. Your crisis plans hold up. But can you make both work across five markets — while keeping a business, its leaders and its reputation moving in the same direction?</h3>There are communications roles where the brief is clear, the markets are familiar, and there is a team for every specialist need.This isn't one of them.At M-KOPA, communications sits much closer to the business. You'll shape the narrative, advise senior leaders, manage reputation, navigate complex stakeholders and know what to do when the story changes faster than the plan.You'll need to be equally comfortable building the story before it becomes news and protecting it when the stakes suddenly rise.We're building financial access at a scale few companies attempt. M-KOPA now serves 7 million customers across Sub-Saharan Africa, having unlocked over $2 billion in credit. Independent research tells us 86% of our customers report improved quality of life, 70% use our products to generate income, and 55% are accessing formal financial services for the first time. Behind that: 2,300+ employees, 35,000+ agents, $45 million contributed in taxes, 2 million smartphones assembled in Kenya, and a growing e-mobility business already saving riders $5.62 a day in fuel costs.<h3>Why this timing matters</h3>If you've noticed M-KOPA advertising several senior roles at once, that's not a coincidence — it's deliberate. We're scaling from 7 million customers toward 10 million, and that means building the infrastructure, leadership bench, and narrative capability to match.Communications sits right at the centre of that.As we grow, more markets, more media, more employees, more regulators and more public stakeholders need a coherent, credible story about who we are and the impact we're creating.And that story needs to work at two levels: locally, where context matters, and across the Group, where consistency matters just as much.This role exists because we're at the point where communications can't simply respond to what is happening. It needs to help shape what happens next.<h3>What makes this different</h3>Most Senior Manager, Communications roles at this level sit above the work — reviewing, approving, delegating.This one doesn't.You'll draft the media pitch yourself. You'll sit with a Country MD and work through group positioning. You'll counsel senior stakeholders on how to navigate a sensitive issue. You'll work alongside marketing to make sure campaigns, brand and corporate reputation are telling the same story. You'll partner directly with People/HR on a sensitive change narrative.You'll also build relationships with the people who matter beyond the organisation — from media and partners to government stakeholders and regulators across the markets in which we operate.And when something goes wrong, you'll be one of the people in the room figuring out what happens next.Because reputation doesn't stop at the press release. It lives in the decisions a business makes, the way leaders communicate, the relationships it builds and how it responds when circumstances get complicated.And in the same week, you might chase a purchase order and reconcile a budget line, because there's no one else to hand that to.It's a rare mix of strategic counsel, integrated communications, reputation management and genuine hands-on ownership — and because M-KOPA doesn't have dedicated in-market communications teams, you'll be the connective tissue holding Group positioning and market execution together across the region.<h3>What you'll need to bring</h3><ul><li>A communications career, not just communications exposure. You've built your expertise in corporate communications, integrated communications or a similarly broad communications environment, and understand how media, reputation, brand, internal communications and stakeholder engagement connect.</li><li>Strong strategic instincts. You can take a business objective, understand what matters to different audiences and turn it into a communications strategy that leaders can actually use. You're as comfortable giving counsel as you are executing the work yourself.</li><li>Deep experience in reputation and issues management. You've operated in situations where the stakes are high and judgement matters. You understand that protecting reputation isn't simply about controlling a message — it's about understanding the business, anticipating risk and knowing how to communicate when there isn't an obvious answer.</li><li>Crisis communications experience that goes beyond a playbook. You've had to think clearly under pressure, advise leaders, coordinate stakeholders and communicate externally when the circumstances weren't neatly packaged. You know that a crisis rarely arrives in the format you prepared for.</li><li>Multi-market experience, ideally across Africa. You've managed reputation and communications across different geographies, cultures, regulatory environments and stakeholder landscapes. You understand that what works in one market may not work in another — and can balance local relevance with a consistent Group narrative.</li><li>Stakeholder confidence. You'll work with Country MDs, senior executives, government stakeholders, regulators, media and other external partners. You need to be able to build trust quickly, navigate different agendas and provide clear counsel — particularly when the answer isn't straightforward.</li><li>Strength across external and internal communications. External communications will be a significant part of the role, but you'll also need to understand employee communications, leadership messaging, organisational change and culture — and how the two worlds influence each other.</li><li>Excellent writing. You can turn complexity into clarity. You know when a message needs precision, when it needs personality and when it needs both. Whether you're writing a press statement, executive briefing, leadership speech, crisis response or employee communication, the quality of your thinking should come through in the quality of your writing.</li><li>Experience in complex, fast-moving environments. You may have worked in a fintech, technology business, high-growth company, agency or another matrixed organisation. What matters is that you've learned to operate across functions, influence without always having direct authority and get up to speed quickly when the context changes.</li><li>Comfort operating lean. You don't need a large team around you to get things done. You know when to bring in an agency or specialist, when to solve the problem yourself and how to keep momentum without unnecessary layers.</li><li>Operational ownership. Agencies, suppliers and budgets aren't someone else's problem. You're comfortable taking work from strategy through to execution — including procurement, POs, spend tracking and the finance administration that keeps the function moving.</li></ul><h3>What the work actually looks like</h3>One day you're drafting a press statement under time pressure.The next, you're on a call with a Country MD, working through why local execution has drifted from Group messaging — and helping them fix it, not just flagging it.You're preparing a senior leader for a difficult conversation with an external stakeholder. You're working with marketing on an integrated campaign and asking the questions that make sure the communications strategy supports the wider business objective.A regulatory issue emerges in one market. You need to understand it quickly, bring the right people together, assess the reputational implications and help determine what M-KOPA should say — and what it should do.You're building the weekly media report that actually tells the Director something useful about sentiment and share of voice, not just a list of clippings.You're in a planning session with People/HR, shaping how a sensitive organisational change gets communicated to employees across several countries.And somewhere in the same week, you're raising a PO, chasing an invoice, or reconciling the department's budget — because keeping the function's engine running is as much your job as the storytelling is.<h3>The honest version</h3>This role is genuinely demanding.You're doing strategic, high-visibility work and operational detail in the same breath, often across multiple markets and without the buffer of a dedicated in-market communications team.It asks for someone who can move between the boardroom and the detail. Someone who can challenge a senior leader with confidence, build trust with a regulator, navigate a developing issue, write a statement at speed and still care about whether the budget reconciles at the end of the month.You'll need to be curious about Africa. Comfortable with ambiguity. Commercial enough to understand the business behind the story. Calm when things move quickly. And experienced enough to know when communications needs to lead, when it needs to listen and when it needs to get out of the way.If you're looking for a role where communications is neatly separated into internal, external, brand and PR lanes, this probably isn't it.If you're looking for the opportunity to shape reputation, influence leaders, work across markets and be close enough to the business to actually change the outcome, it might be.<h3>Let's talk</h3>If you're the kind of communications professional who wants to do more than manage the message — someone who wants to understand the business, shape the narrative, counsel the people making the decisions and know what to do when the unexpected happens — we'd like to hear from you.Maybe you've built that experience inside a high-growth fintech. Maybe you've done it in a global agency. Maybe you've worked across multiple markets in a complex, matrixed organisation and know how to make things happen without waiting for perfect conditions.Wherever you've built it, if Africa, reputation, complexity and meaningful scale sound like the kind of communications challenge you'd want to get your hands on, let's talk.<h2>Why M-KOPA?</h2>At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility.Join us in shaping the future of M-KOPA as we grow together. Explore more at m-kopa.com.Recognized four times by the Financial Times as one Africa's fastest growing companies (2022, 2023, 2024, 2025 and 2026), named on CNBC's World’s Top Fintech Companies 2025 &amp; 2026 and by TIME100 Most influential companies in the world 2023 and 2024, we've served over 10 million customers, unlocking $2 billion in cumulative credit for the everyday earners across Africa, in addition to over 10,000 e-bikes financed in Kenya.Important Notice M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.M-KOPA explicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships. M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for ‘recruitment fees’, ‘processing fees’, ‘interview fees’, or any other kind of money in exchange for offer letters or interviews at any time during the hiring process.Applications for this position will be reviewed on a rolling basis. Shortlisting and interviews will take place at any stage during the recruitment process. We reserve the right to close the vacancy early if a suitable candidate is selected before the advertised closing date.If your application is successful M-KOPA undertakes pre-employment background checks as part of its recruitment process, these include; criminal records, identification verification, academic qualifications, employment dates and employer references.

Senior Manager, Communications

<h2>We are looking for a Repairs Technician to join our Phone Line Assembly group; as we scale up and drive digital and financial inclusion across our markets.</h2><h2>Job Purpose</h2>The jobholder is responsible for ensuring swap stock availability by conducting technical repair and testing of M-KOPA faulty products returned to the warehouse, including smartphones and other assorted accessories.<h2>Key Job Functions</h2><ul><li>Carrying out component analysis of smartphones to identify defects or failure modes.</li><li>Carry out the initial screening and quality checks of all M-KOPA faulty devices to identify product failure reasons.</li><li>Carry out technical repairs of all M-KOPA devices using hand tools and power tools.</li><li>Consistently advancing technical knowledge, especially with new product entry and discovery of new fault codes.</li><li>Testing and inspecting products after repair to identify possible problems that could lead to future product failures.</li><li>Product refurbishment and “making new” of all repaired products before dispatch to retail outlets.</li><li>Maintaining equipment by performing regular maintenance checks, replacing parts, or performing repairs to repair equipment such as hand tools and power tools.</li><li>Diagnosing problems with repair equipment and making recommendations for repair or replacement.</li><li>Ensuring accurate data capture and tracking of all repaired units, fault codes, and resolutions on time.</li><li>Conducting periodic cycle counts and monthly stock counts.</li><li>Adhering to set Kaizen 6S principles.</li><li>Meeting the daily set targets of repaired products per day to ensure the required swap stock is available.</li></ul><h2>Qualifications &amp; Experience </h2><ul><li>A Diploma in electronics engineering.</li><li>1 year of professional experience in electronics engineering with relevant repair experience.</li><li>Ability to communicate technical information regularly, both verbally and in writing.</li><li>Well-versed in the various systems, tools, and procedures used in testing &amp; failure analysis.</li><li>Experience in using, or a desire to learn, the required software.</li><li>Good attitude towards acquiring new knowledge.</li><li>Able to work under pressure and tight deadlines.</li><li>Self-motivated and able to work independently</li><li>Good Interpersonal skills.</li><li>Hands-On experience working with embedded systems</li></ul><h2>Why M-KOPA?</h2>At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility.Join us in shaping the future of M-KOPA as we grow together. Explore more at m-kopa.com.Recognized four times by the Financial Times as one Africa's fastest growing companies (2022, 2023, 2024, 2025 and 2026), named on CNBC's World’s Top Fintech Companies 2025 &amp; 2026 and by TIME100 Most influential companies in the world 2023 and 2024, we've served over 10 million customers, unlocking $2 billion in cumulative credit for the everyday earners across Africa, in addition to over 10,000 e-bikes financed in Kenya.Important Notice M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.M-KOPA explicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships. M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for ‘recruitment fees’, ‘processing fees’, ‘interview fees’, or any other kind of money in exchange for offer letters or interviews at any time during the hiring process.Applications for this position will be reviewed on a rolling basis. Shortlisting and interviews will take place at any stage during the recruitment process. We reserve the right to close the vacancy early if a suitable candidate is selected before the advertised closing date.If your application is successful M-KOPA undertakes pre-employment background checks as part of its recruitment process, these include; criminal records, identification verification, academic qualifications, employment dates and employer references.

Phone Repairs Technician

We are looking for a Care Centre &amp; Refurb Manager to lead the end-to-end management of M-KOPA's Care Centre and Refurbishment operation, overseeing Team Leads and repair technicians who handle reworks, repairs, and refurbishment of returned and second-life devices.This role offers the opportunity to lead a technically complex, commercially critical operation that sits at the heart of M-KOPA's product quality and customer satisfaction story. You'll manage refurbishment throughput, build and develop repair technician teams, own external brand partnerships, and serve as custodian of the care partner CRM system. Working closely with the Process Engineer, you'll identify recurring product issues, implement corrective actions, and ensure every returned device is restored to optimal condition. Your operation doesn't just fix phones—it recovers value, protects customer trust, and keeps M-KOPA's product quality reputation intact.<h2>About Us</h2>We foster a culture where technical excellence meets operational discipline. Our team values quality-first thinking, proactive backlog management, and leadership that develops technicians into specialists. You'll be empowered to make operational decisions, manage external partner relationships, and drive continuous improvement initiatives that directly contribute to production efficiency and customer satisfaction, working in a dynamic manufacturing environment where your leadership determines how quickly and how well we restore devices at scale.At M-KOPA, our Care Centre &amp; Refurb operation isn't just a repair shop—it's a quality recovery engine that extends the life of devices, protects customer relationships, and generates second-life product value that supports our mission of making technology affordable and accessible across Africa.<h2>In this role, you would be responsible for:</h2>Team Leadership<ul><li>Supervising, mentoring, and guiding Care Centre and Refurb Team Leads and repair technicians</li><li>Ensuring teams have the resources, tools, and support needed to perform their duties efficiently and effectively</li><li>Conducting training sessions to improve technical skills and keep teams updated on new repair techniques, tools, and best practices</li><li>Building a high-performance culture where quality standards are non-negotiable and continuous improvement is the default</li></ul>Production &amp; Backlog Management<ul><li>Ensuring sustained production of second-life devices at refurb, proactively managing capacity, staffing, and workflow</li><li>Ensuring there is no backlog of devices pending refurbishment through disciplined throughput management</li><li>Monitoring production metrics and implementing corrective actions when throughput targets are at risk</li></ul>External Brand Partnerships<ul><li>Acting as the primary point of contact for other brands bringing devices to the Care Centre for repair or refurbishment (e.g., Samsung)</li><li>Coordinating service levels, turnaround times, and day-to-day relationship management with external partners</li><li>Ensuring partner expectations are consistently met and relationships are proactively managed</li></ul>CRM Custodianship<ul><li>Serving as custodian of the care partner CRM system, ensuring the team captures data correctly and consistently</li><li>Ensuring analysis is completed on time to support accurate and timely reporting</li><li>Maintaining data integrity standards that enable reliable operational insights</li></ul>Process Coordination &amp; Quality Assurance<ul><li>Coordinating repair and rework processes for customer-returned phones, ensuring timely and effective resolution of all returns</li><li>Monitoring the quality of repairs and reworks, ensuring all returned products meet stringent quality standards before being sent back to customers</li><li>Implementing quality control checkpoints that catch issues before they reach customers</li></ul>Collaboration with Process Engineer<ul><li>Working closely with the Process Engineer to identify and address systemic issues that may lead to customer returns</li><li>Implementing corrective actions and providing feedback to the assembly line team to prevent future issues</li><li>Translating repair trend data into actionable insights that improve product quality upstream</li></ul>Reporting &amp; Customer Feedback<ul><li>Compiling and analyzing data related to repair, rework, and refurb activities including common faults, turnaround times, backlog levels, and resource usage</li><li>Reporting findings to the Head of Manufacturing and suggesting process improvements</li><li>Providing insights and feedback to the customer service team based on repair trends and issues encountered</li></ul>Safety &amp; Compliance<ul><li>Ensuring all repair and refurb activities adhere to company safety protocols and regulatory standards</li><li>Maintaining a safe, compliant working environment for all Care Centre and Refurb team members</li></ul><h2>Your application should demonstrate:</h2>Education &amp; Experience<ul><li>Bachelor's degree in Engineering, Electronics, or a related field (equivalent experience may be considered)</li><li>5+ years of experience in electronics repair or refurbishment operations</li><li>At least 3 years in a supervisory or managerial role, preferably in mobile phone repair, refurbishment, or a related industry</li><li>Hands-on experience performing repairs alongside the team, especially on complex customer-returned cases</li></ul>Technical Skills<ul><li>Strong understanding of mobile phone repair processes, diagnostic tools, and quality control methods specifically in the context of customer returns</li><li>Proficiency with CRM systems, with a track record of ensuring accurate data capture and producing timely analysis and reporting</li><li>Familiarity with refurbishment production workflows and throughput management</li></ul>Leadership &amp; Management Skills<ul><li>Proven ability to lead and motivate a team, manage workflow, and resolve conflicts</li><li>Experience developing repair technicians and Team Leads through structured training and coaching</li><li>Track record of managing teams in high-volume, quality-critical environments</li></ul>Analytical &amp; Problem-Solving Skills<ul><li>Strong problem-solving abilities with a focus on identifying root causes and implementing effective solutions to reduce customer returns</li><li>Ability to analyze repair trend data and translate findings into process improvement recommendations</li><li>Data-driven approach to backlog management and production optimization</li></ul>Stakeholder &amp; Partner Management<ul><li>Experience managing external partner or OEM/brand relationships, including agreeing service levels and coordinating cross-organizational workflows</li><li>Strong verbal and written communication skills for coordinating with stakeholders, reporting to management, and training staff</li><li>Ability to manage multiple partner relationships simultaneously without compromising service standards</li></ul>If the above is of interest to you, please apply.<h2>Why M-KOPA?</h2>At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility.Join us in shaping the future of M-KOPA as we grow together. Explore more at m-kopa.com.Recognized four times by the Financial Times as one Africa's fastest growing companies (2022, 2023, 2024, 2025 and 2026), named on CNBC's World’s Top Fintech Companies 2025 &amp; 2026 and by TIME100 Most influential companies in the world 2023 and 2024, we've served over 10 million customers, unlocking $2 billion in cumulative credit for the everyday earners across Africa, in addition to over 10,000 e-bikes financed in Kenya.Important Notice M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.M-KOPA explicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships. M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for ‘recruitment fees’, ‘processing fees’, ‘interview fees’, or any other kind of money in exchange for offer letters or interviews at any time during the hiring process.Applications for this position will be reviewed on a rolling basis. Shortlisting and interviews will take place at any stage during the recruitment process. We reserve the right to close the vacancy early if a suitable candidate is selected before the advertised closing date.If your application is successful M-KOPA undertakes pre-employment background checks as part of its recruitment process, these include; criminal records, identification verification, academic qualifications, employment dates and employer references.

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Demand Planning Lead

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Finance Manager Kenya

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Senior Investigations Officer

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Internal Audit Senior

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Senior Manager, Communications

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Phone Repairs Technician

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Care Centre & Refurb Manager

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