Senior Investigations Officer

You will lead internal investigations at M-KOPA end-to-end — from intake through to case closure — across all five operating markets (Kenya, Uganda, Nigeria, Ghana, and South Africa). You will engage stakeholders internally with discretion and sound judgement, safeguard the integrity of the whistleblower and grievance programme, and keep the Board informed through regular, well-evidenced reporting. This role demands not just technical investigative skill but strong personal character — the trust placed in this role by complainants, subjects, and the business depends on it.Investigation Lifecycle ManagementLead internal investigations end-to-end: intake and triage, planning, evidence gathering, interviews (complainants, witnesses, and subjects), analysis, and final reporting.Apply consistent, defensible investigative methodology across fraud, misconduct, harassment, safeguarding, and policy-violation cases.Maintain a clear, well-documented evidence trail for every case, sufficient to withstand scrutiny (including in disciplinary or legal proceedings).Recommend proportionate, well-reasoned outcomes and remediation actions, including control weaknesses exposed by the investigation.Stakeholder Engagement & Board ReportingEngage confidently and sensitively with stakeholders across HR, Legal, Risk, and country leadership throughout the life of a case.Prepare monthly and quarterly investigation reports for the Head of Internal Audit & Risk and the Board Audit & Risk Committee, summarising case volumes, themes, outcomes, and emerging risk signals.Manage sensitive conversations with complainants and subjects with empathy, fairness, and absolute discretion.Whistleblower & Safeguarding ProgrammeSupport the day-to-day operation of the whistleblower and grievance programme, ensuring reported concerns are triaged, tracked, and actioned in line with policy and IIA/ACFE good practice.Own and maintain the case management platform (tracking, evidence storage, and reporting), ensuring...