Customer Experience Officer

• We are looking for a Customer Experience Officer to join our Mobility Customer Experience group; as we scale up and drive digital and financial inclusion across our markets.
• You will ensure seamless onboarding and adoption of M-KOPA's mobility products by educating customers, resolving technical issues, and maintaining high satisfaction levels.
• As our Customer Experience Officer, you will combine customer support, product expertise, and relationship management to drive long-term client success. You will be responsible for conducting detailed account walkthroughs, providing training support, and building strong relationships with both new and existing customers

Expertise

• We are looking for someone with a college diploma or equivalent (technical/business field preferred) and 2+ years in customer service, preferably in a field-based role.
• Technical proficiency in diagnosing and troubleshooting M-KOPA products is essential, with motorbike knowledge being advantageous. You should have strong Microsoft Office skills (Excel, PowerPoint) for reporting and presentations, along with data interpretation abilities to derive insights from customer data.
• Strong organizational skills to manage multiple customer records efficiently are crucial. We value candidates who are self-motivated, collaborative, and adaptable to cross-functional team environments.