Customer Service & Event Housing Coordinator

nairobiKE

Full-time

Bachelor

2 months ago02/25/202603/27/2026

- Accepting Applications

Job Description

Event & Room Block Coordination

  • Support the Director of Lodging and Account Managers with the coordination of room blocks for contracted events.
  • Create, modify, and cancel room reservations accurately and efficiently.
  • Maintain detailed inventory of room allocations, reservations, and hotel assignments.
  • Monitor hotel pick-up rates and proactively communicate with hotels, CVBs, and partner clients.
  • Review and interpret RFPs and contracted event agreements with hoteliers.

Customer Service & Client Support

  • Serve as the first point of contact for customer inquiries via phone, email, and chat.
  • Investigate and resolve reservation issues and housing-related concerns.
  • Make outbound calls to attendees, hotel partners, venue staff, and event operators.
  • Deliver timely, accurate, and professional responses across all communication channels.

Stakeholder & Partner Relations

  • Build and maintain strong working relationships with hotel partners and vendors.
  • Participate in strategic meetings with event owners and venue teams to understand housing needs and explain service offerings.
  • Collaborate with venue staff and event owners to review housing performance, pickup trends, and address concerns.
  • Provide on-site representation at select events, conferences, and sales meetings as required.

Reporting & Performance Tracking

  • Track booking sales pace and compile pre- and post-event metrics.
  • Collect and analyze performance indicators to provide actionable insights.
  • Work closely with internal teams to ensure KPIs are met and continuously improved.

Marketing & Cross-Functional Collaboration

  • Coordinate with the Marketing Department to support promotional strategies for event housing.
  • Support outreach initiatives to drive room block engagement and bookings.

Qualifications

  • Bachelor’s degree in Hospitality, Travel & Tourism, Business Administration, or a related field preferred.
  • Experience in customer service, sales operations, or the hotel/travel industry.
  • Strong interpersonal and problem-solving skills.
  • Excellent verbal, written, and presentation skills.
  • Proficiency in MS Excel, Word, PowerPoint, and Outlook.
  • Demonstrated ability to learn and navigate multiple software platforms quickly.
  • Strong documentation and communication skills across all organizational levels.
  • Ability to manage multiple systems simultaneously while maintaining accuracy.
  • Strong attention to detail and ability to work effectively under deadlines.
  • Proven ability to build lasting professional relationships.
  • Marketing or promotional experience is an added advantage.


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Salix

Founded in 1999 as an imaging and content company, SALIX has expanded its operations to include full-service litigation support, business process outsourcing, and workflow automation