Customer Service Processor - Outbound Calls

SALIX is an award-winning global Business Process Outsourcing (BPO) and data services company trusted by more than 2,500 clients worldwide.For over 25 years, we have partnered with organizations across the globe to solve complex business challenges through customer support, business process outsourcing, e-discovery, cybersecurity, and data services.At SALIX, we believe exceptional careers are built through accountability, continuous learning, strong performance, and a commitment to excellence. We hire for potential and invest in people who are motivated to learn, grow, and contribute to a high-performing team.We are seeking motivated, customer-focused, and dependable individuals to join our Customer Service Operations Team.Successful candidates will begin with a structured 6–8 week paid training programme designed to develop the communication, customer engagement, technical, and problem-solving skills required to succeed in a professional customer operations environment.Upon successful completion of training and achievement of the required performance standards, successful trainees may be considered for full-time employment as a Customer Service Processor.This role is primarily focused on outbound customer engagement and information management. You should be comfortable spending a significant portion of your day proactively contacting customers by phone, gathering and verifying information, maintaining accurate records, and supporting operational processes through professional customer interactions.You will report to a Team Leader who will provide coaching, performance feedback, guidance, and ongoing support throughout your development journey.What You Will DoCustomer EngagementConduct outbound customer calls professionally and confidently.Gather, verify, and accurately document customer information.Build rapport through clear, professional communication and active listening.Maintain positive customer relationships while supporting business objectives.Escalate concerns through established...