Digital Product Management and IT Engineering Intern - First Assurance Kenya

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

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Job Summary

To support growing digital transformation, product delivery demands, system support, general IT operations, and project implementation.

Job Description

• Business process documentation and mapping (As-Is / To-Be workflows) for digital transformation and related automation initiatives
• Stakeholder research, persona development, and customer journey mapping to support human-centred design practices
• Backlog management support - maintaining sprint documentation, status reports, and deliverable tracking across active product workstreams
• Preparation of presentation decks, reports, and artefacts for steering committees and stakeholder review sessions
• Market and internal research to inform product decisions and benchmark against industry best practice
• Support in change management activities, adoption tracking, and post-go-live feedback coordination
• Coordination and follow-through on action items arising from project meetings and stakeholder engagements

Education & Qualification Required:

• The ideal candidates must have a bachelor’s degree or equivalent qualification with at least a Second-class upper honour; and must have completed their qualification within the last one year or is scheduled to complete on or before April 2026.
• Qualification in the following disciplines: Computer Science, Software Engineering & Cloud Computing/related disciplines.
• Candidates with certifications in Agile, Artificial Intelligence, Software Development are similarly required.
• Should be 25 years and below.

Education

Further Education and Training Certificate (FETC): Human and Social Studies (Required)