Entry Level Specialist: Customer Experience (C&B)

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.My Career Development Portal: Wherever you are in your career, we are here for you. Design your future. Discover leading-edge guidance, tools and support to unlock your potential. You are Absa. You are possibility.Job SummaryTo provide specialist advice and support in order to ensure customer satisfaction and enhance the customer experience, through the execution of predefined objectives as per agreed standard operating procedures (SOPs). Selecting this role has a compensation & benefit impact in Botswana. Please contact Reward for details.Job DescriptionJob Purpose:To provide excellent customer experience, deliver exceptional Islamic Bankingbusiness growth in Branch Network and profitability. To observe compliance &control requirements, keeping high level of bank standards.Key AccountabilitiesBusiness Growth – 60%Understand and implement Islamic Banking business strategic initiatives for the branch aimed at increasing new business and wallet share from existing customers.Have a clear understanding of all Retail and Business Banking Islamic Banking products that could satisfy customer needs.Manage portfolio risks in line with banks portfolio appetite.Collaborate in the development and implementation of Islamic Banking sales initiatives with other business functions i.e. Direct sales team, Asset Finance, CIB, Bancassurance to maximize on cross-selling and better customer profiling opportunities.In conjunction with the branch manager, Industry heads conduct product review and development through constant feedback...