Field Service Assistant

Job Purpose:

The main purpose of an M-KOPA Field Service Assistant is to serve mobility customers, ensuring that the operations at a Mobility Charging station or a Mobility Service center run Smoothly.

Key Job Functions

• Charging station Management: Ensuring that all the chargers at the charging stations are working as expected.
• M-kopa Mobility shop Management: Ensuring that all the customers at the shops are served well, giving them the best experience as per our M-kopa as expected.
• Housekeeping: Cleaning the charging station or Mobility shop and following the M-KOPA Environmental, Health, and Safety standards to ensure that the charging station is neat and safe for customers.
• Customer service: Log and resolve all customer issues and assist customers in their inquiries.
• Branding: Ensure that all marketing materials are visible and present themselves diligently as the face of M-KOPA.
• Onboarding of new customers who are acquiring our new motorbikes through training, Customer Education, issuing of insurance, testing of the bikes at the shops, and the bike handover.
• Opening the M-KOPA Charging station /Mobility Shop from 8:30 a.m. to 5:30 p.m., Monday to Saturday.
• Other tasks are assigned to them by the supervisor.

Experience/ Skills & Competencies/ Licences & Certifications/ Education Required

• At least 1 year’s experience in customer care.
• Front office management is an added advantage.
• Basic technical knowledge.
• No licenses or certifications are required.
• College diploma in any field or tertiary training.