Head of Business - Mombasa

Role Summary:

To lead and own the delivery of all sales targets through Field & Agency Sales channels, ensuring aggressive customer acquisition growth while maintaining cost efficiency and building a scalable, high-performing sales organization aligned with Poa!’s vision and values.

People:

• Territory Sales Managers and Agency Sales Managers.

Role Responsibilities:

• Strategic Leadership & Sales Execution: Design and execute data-driven sales strategies aligned with growth targets. Build effective field and agency sales routes, drive quality lead generation, and optimize acquisition costs by focusing on high-potential market segments.
• Team Building, Development & Culture: Recruit, coach, and inspire high-performing managers and teams. Cultivate a strong, connected team culture with high retention through mentorship, values-driven leadership, and collaboration.
• Operational Excellence & Performance Management: Implement clear performance processes by using sales dashboards, structured reviews, and productivity benchmarks. Promote autonomy with visibility and accountability through transparent reporting and CRM tools.
• Customer-Centric Selling, Market Adaptability & Retention: Champion a customer-first sales approach, equipping teams with strong product knowledge and adaptability to market shifts. Collaborate to reduce churn through proactive feedback analysis and targeted retention efforts.

Key competencies required for the role:

• Demonstrated success in owning and exceeding sales targets and managing the cost of acquisition in a fast-growing, multi-level sales environment.
• Experience recruiting, developing, and scaling high-performing sales teams nationwide in low-income communities.
• Proven expertise in sales reporting, forecasting, and performance analytics.
• Track record of developing and executing innovative sales strategies and objection-handling techniques.
• Hands-on, field-based leadership style with a passion for inspiring and developing people.
• Experience operating in a values-driven, high-growth organization with a similar DNA to Poa!
• Strong interpersonal, communication, and cross-functional collaboration skills.

Academic Qualifications Required:

• Bachelor’s degree in Business, Sales, Marketing, or related field; MBA or equivalent is a plus.

Mandatory Requirements:

• Minimum 8 years’ experience in Sales (Field & Agency) in a  B2C setup, with at least 4 years in leadership managing sales managers/team leaders and teams of 50+ people, including commission- only and salaried agents.