Home Loan Specialist - Nairobi Region

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.My Career Development Portal: Wherever you are in your career, we are here for you. Design your future. Discover leading-edge guidance, tools and support to unlock your potential. You are Absa. You are possibility.Job Summary• To recruit and retain Home Loan customers• To deliver exceptional retail business performance through Home Loan sales & excellent customer service • To develop and maintain a high profile for Home Loans within a number of branches• To ensure that all aspects of operational rigour are maintained when involved in the home loan processJob DescriptionKey accountabilities/Deliverables/OutcomesSales and Service 75%Drive and deliver exceptional sales performance by identifying and meeting customer’s home loan needsAchieve & Exceed Home Loan & Cross Sale TargetsUtilize the standard sales process to identify customer’s Home Loan requirementsFacilitate customer understanding of the Home Loan procedure and processChampion and manage Home Loan product & channelsOwn and drive the outlet home loan sales objectives/targetsMaintain Home Loan sales performance statistics for management information usage.Manage customer queries and complaints by taking ownership, escalating where necessary and resolving in a timely manner.Identify when & where to refer customers to an appropriate area of delivery for other product sales help or adviceEnsure documentation such as the home loan application and internal submission...