ICT Assistant - Kisumu

Key Responsibilities:

• Provide Tier 1–2 technical support (onsite/remote), manage the helpdesk queue, and document issues, resolutions, and SOPs.
• Set up, secure, and maintain staff endpoints and specialized clinic/lab workstations, including printers and peripherals.
• Administer and secure network infrastructure (pfSense firewall, VPNs, VLANs, NAT, QoS, Wi-Fi), and monitor network performance, uptime, and security events.
• Manage core network services including IP addressing, DNS, DHCP, and maintain updated network diagrams and system inventories.
• Operate, patch, and monitor Ubuntu servers hosting systems such as Zimbra mail and OpenMRS (application, web, database, and related services).
• Plan, implement, and maintain Domain Controller services (Active Directory/LDAP), including GPOs, endpoint joining/migration, and secure authentication.
• Ensure reliable backups, perform restore tests, maintain disaster recovery runbooks, enforce access controls, and support compliance with data protection and GCP requirements.
• Support lab and facility systems (temperature monitoring, CCTV/NVR), maintain asset registers, assist in audits, and contribute to continuous improvement initiatives.

Vacancy Requirements:

• Diploma in Information Technology/Computer Science or related field (or equivalent experience).    Mandatory
• Experience in systems/network administration in a production environment will be an added advantage    Added Advantage
• Skilled in pfSense management, including firewall rules, VPNs, VLANs, Captive Portal, and high-availability concepts, with strong understanding of networking and security best practice    Mandatory
• Proficient in Ubuntu Server (services, permissions, systemd, hardening, backups) and Windows Server/Active Directory (DNS/DHCP, Group Policy, domain management)    Mandatory
• Experienced with Zimbra email server administration (anti-spam/AV, TLS/DMARC) and OpenMRS on Ubuntu, including Tomcat/Java lifecycle tasks, MySQL/MariaDB operations, logs, and bac    Mandatory
• Capable of developing Bash and Python scripts for automation, system optimization, and routine maintenance Skilled in CCTV/NVR administration, storage management, backup tooling, restore testing, and maintaining disciplined documentation for operational reliability.    Mandatory