ICT Officers

In line with our commitment to providing quality, affordable education through world-class service delivery platforms, USIU-Africa is seeking to recruit suitable and qualified candidates for the following position:ICT Officer Service Delivery – 2 Positions ICT Officer Multimedia – 3 PositionsJob Summary: The ideal candidate should have a Bachelor’s Degree in IT, Computer Science, or a related field with 1-2 years of experience in an ICT support or system administration role. A strong technical background and a commitment to service excellence are desired to provide the necessary support required to ensure the availability, security, and efficiency of the university’s ICT infrastructure.This position will report to the ICT Manager, and the primary emphasis will be on technical support, infrastructure monitoring, and security compliance.Job Purpose:The selected candidate will have a responsibility to provide first-level technical support and administrative assistance to ensure the availability, security, and efficiency of the university’s ICT infrastructure. The role supports the CIO’s strategic goal of 99.5% infrastructure availability and 90% user satisfaction.Key Responsibilities/Tasks/Duties:Service Desk & User SupportTo serve as the first point of contact for ICT support requests (walk-in, phone, email, ticketing system).To resolve Level 1 incidents (password resets, software installation, connectivity issues) within agreed SLAs (target: 95% of high-priority tickets resolved within 4 hours).To conduct user onboarding/offboarding (creating accounts, disabling access) to ensure audit compliance.To assist academic and administrative staff in navigating the new ERP system (Finance/Staff/Student modules) and security protocols.2. Infrastructure Monitoring & ResilienceTo monitor core ICT infrastructure (network, power, data center) dashboards to ensure 99.5% availability...