About the job
- Cigna, a leading global health insurer, is going through an exciting period and we are looking to recruit an experienced IT Service Analyst in our Nairobi. This successful candidate will be a member of the Technology, Engineering & Operations group.
- Reporting to the Service Desk Manager, you will provide operational support, and account administration within the Service Desk team.
- The successful candidate will be a high-performing individual who is methodical, inquisitive and has a passion for technology and service.
- You will work about 66% from the Cigna office and 34% from home.
Main Duties and Responsibilities
- Provide technical support to onsite and remote users.
- Install, configure and support (IMAC) end-user devices.
- Manage/monitor IT Service Desk Incidents and Service Request via the call management system.
- Manage User system access for various applications.
- Identify ways to improve the quality of the service provided and/or the efficiency of the processes within the team.
- Ensure all incidents are managed in accordance with targets set out in SLA.
- Escalate any issues/ outages to IT End User Services Manager.
- Prioritising and allocating all within IT Support teams all requests.
- Working every other week on Saturday from 8 AM until 1 PM (from home).
Required Skills
- Two years of experience within an IT support team
- Incident management skills
- Experience with a call management system
- Experience with Microsoft Office
- Windows 10 support and build experience. ( both OS and pc hardware)
- Active Directory
- Citrix Support
- SCCM
- Exchange account maintenance
- Networking & patching
Desirable Skills
- ITIL foundation certified.
- Microsoft certification.
- Experience with Service Now.
- Avaya Telephony
About You
- Communicate clearly and effectively.
- Excellent communication skills and be able to correspond efficiently and effectively. This includes both verbal as well as in a written formats.
- A positive ‘can-do’ attitude with a strong commitment to customer support.
Interested and qualified? Go to Cigna on cigna.wd5.myworkdayjobs.com to apply
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Sorry, this job is closed and is no longer accepting applications.
Cigna
Doing something meaningful starts with a simple decision, a commitment to changing lives. At Cigna and Express Scripts we’ve made our commitment—to help everyone live healthier, happier and more fulfi...