JUNIOR NOC ENGINEER

About Us

CIC Insurance Group is a leading insurance and financial services organisation with more than five decades of experience helping individuals, families, and organizations achieve financial security.

We have grown into a dynamic Group offering life, general, micro insurance, asset management, and investment solutions, with operations in Kenya, Uganda, South Sudan, and Malawi, and are listed on the Nairobi Securities Exchange.

Our tagline, “We Keep Our Word,” reflects our unwavering commitment to integrity, transparency, and delivering on our promises to our clients, partners, and communities.

CIC Group is passionate about innovation, digital transformation, and inclusive insurance solutions that meet the evolving needs of cooperatives, SMEs, corporates, and individuals. By joining us, you will be part of a team that is shaping the future of financial protection across Africa.

About the Role

Reporting to the Service Reliability Manager, the Junior NOC Engineer will be responsible for day-to-day monitoring and first-line operational support of network, infrastructure, and technology services. The role focuses on event monitoring, incident detection, initial troubleshooting, escalation, and ensuring operational procedures are followed.

Key Responsibilities:

• Monitor network, server, application, cloud, and infrastructure alerts using approved monitoring tools.
• Perform first-level troubleshooting and resolution of common incidents.
• Escalate incidents exceeding defined thresholds to the Senior NOC Engineer or relevant support teams.
• Acknowledge, log, categorize, and prioritize incidents according to SLA requirements.
• Monitor WAN, LAN, VPN, internet connectivity, firewalls, and critical applications.
• Execute routine health checks and operational checklists.
• Support implementation of approved changes and perform post-change monitoring.
• Maintain accurate incident records, shift reports, and operational logs.
• Follow documented procedures, runbooks, and recovery guides.
• Assist in disaster recovery and business continuity testing activities.
• Identify recurring alerts and report them to the Senior NOC Engineer for further analysis.
• Support service restoration activities during incidents.
• Escalate potential risks and service-impacting events promptly

Who We’re Looking For

Essential Knowledge/Skills and Experience Required:

• Bachelor’s Degree in Information Technology, Computer Science, Telecommunications, or related field.
• 2-3 years of experience in NOC, Network Operations, Infrastructure Support, or IT Operations.

Key Skills & Competencies

• Network monitoring tools (Grafana, Prometheus, Datadog, Nagios.
• Basic networking concepts: TCP/IP, DNS, DHCP
• Routing & Switching: VPNs, VLANs
• Windows and Linux server administration fundamentals.
• Incident and problem management processes.
• Understanding of cloud environments (Azure or AWS).
• Basic scripting knowledge (PowerShell, Bash, or Python).
• ITSM tools such as ServiceNow or Jira Service Management.

If you have the aforementioned professional and academic qualifications and you are ready to execute the above mandate, strictly apply through: https://careers.cicinsurancegroup.com/ clearly indicating the position being applied for.

The application should reach us by close of business on 12th November, 2026. Please note only short-listed candidates will be contacted. If you do not hear from us by 15th December, 2026 consider your application unsuccessful.

N/B: This job advert is open to both internal and external candidates.