Laboratory Manager - Thika/Nairobi

Support the Laboratory Director and Principal Investigators in the overall leadership, planning, coordination and day-to-day operation of the Clinical Research Centre Laboratory.Lead the implementation, maintenance and continuous improvement of the laboratory Quality Management System (QMS), in line with ISO 15189, GCLP, approved study protocols, institutional policies and applicable regulatory requirements.Ensure accurate, reliable and timely laboratory results by overseeing pre-examination, examination and post-examination processes, including specimen collection/phlebotomy, testing and technical supervision as required.Able to drive risk assessment processes across pre-examination, examination, and post-examination processes, and implementing corrective action and preventive action (CAPA) plans.Serve as the primary laboratory point of contact for clinical teams, investigators and collaborators on laboratory operations, results, interpretation within scope, specimen flow and logistics.Establish and maintain effective laboratory workflows, roles, escalation pathways and communication structures to support safe, efficient and accountable service delivery.Conducting protocol for specific laboratory tests & procedures and writing and implementing laboratory analytical plans for newly implemented research studies.Responsible for providing Laboratory Audit oversight by directing internal and external quality audits, managing non-conformity investigations, root-cause analyses, and ensuring timely audit closures.Be able to establish, track, and report Quality Indicators (QIs) and key metrics (e.g., Test Turnaround Time (TAT), critical result reporting compliance, customer feedback, etc).Coordinate shipment of biological specimens, including required approvals and documentation, compliant packaging, courier liaison, shipment tracking and confirmation of receipt with collaborating laboratories.Liaise closely with clinic teams and strengthen the laboratory-clinic interface to support specimen quality, timely communication of results, participant safety and adherence to study protocols.Coordinate laboratory regulatory and compliance...