Motor Assessor - First Assurance Kenya

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With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

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Job Summary

To provide operational and technical support within the Motor Assessment section of the Claims Department. This involves delivering accurate, fair, and efficient technical expertise during motor claims assessments to maintain customer confidence while strictly safeguarding the financial interests of the company.Job Description

• Inspect and assess vehicle damages accurately.
• Evaluate, validate, and control overall vehicle repair costs.
• Prepare assessment reports and recommend fair settlements aligned with policy guidelines.
• Partner and negotiate with garages to ensure competitive and reasonable repair pricing.
• Review external assessors’ work and reports to manage and mitigate repair expenses.
• Maintain compliance with internal company policies as well as industry and regulatory standards.
• Recommend workflow and process enhancements within the motor assessment section.
• Detect and mitigate potential fraudulent activities or misrepresentations.
• Manage technical disputes and conduct post-repair inspections to guarantee quality of work.
• Meet established service level agreements (SLAs) and timelines for claims processing.
• Maintain up-to-date technical knowledge of emerging automotive and motor insurance trends.

Education and Experience Required

• A Bachelor’s Degree in Automotive or Mechanical Engineering (or a closely related field).
• A minimum of 3 to 5 years of hands-on experience gained within an insurance company, a busy automotive repair workshop, or a reputable motor assessment firm.
• ACII, Diploma in Insurance (UK) or AIIK, Diploma in Insurance (Kenya) or with good progress in either
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Education

Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)