PENSION ADMINISTRATOR

About Us

CIC Insurance Group is a leading insurance and financial services organisation with more than five decades of experience helping individuals, families, and organizations achieve financial security.

We have grown into a dynamic Group offering life, general, micro insurance, asset management, and investment solutions, with operations in Kenya, Uganda, South Sudan, and Malawi, and are listed on the Nairobi Securities Exchange.

Our tagline, “We Keep Our Word,” reflects our unwavering commitment to integrity, transparency, and delivering on our promises to our clients, partners, and communities.

CIC Group is passionate about innovation, digital transformation, and inclusive insurance solutions that meet the evolving needs of cooperatives, SMEs, corporates, and individuals. By joining us, you will be part of a team that is shaping the future of financial protection across Africa.

About the Role

Reporting to the Assistant Manager – Client Relations, the Pension Administrator will be responsible for administration of retirement benefits schemes within CIC Life Retirement Benefits Department as per the regulator and stakeholders’ requirements.

Key Responsibilities

• Maintaining a high standard of customer service through timely and quality response to all clients’ requests and needs.
• Providing superior services to retirement benefits to forge strong business relationships and ensuring the fund is managed and administered in full compliance with existing legislation.
• Processing and sending payments, member statements, preparing accounts and other benefits within the set standards for Defined Contributions Scheme, Defined Benefits Scheme and Hybrid Schemes.
• Conserving the business by offering alternative products, cross selling and follow-up leads for new business.
• Maintaining accurate records for retirement benefits.
• Filing of Quarterly Return of Contributions with Retirement Benefits Authority every quarter.
• Marketing organizations products.
• Preparing summary reports of the retirement benefits business when required and on a timely basis.
• Attend Board of Trustees meeting as the administrator and take minutes when required and generally advise the Trustees
• Attend the Annual General Meeting of the members and present the Fund Administrators Reports.
• Ensure Compliance with Retirement Benefits Authority and KRA on various pension schemes, including licensing by RBA.
• Guide new schemes in the registration process with RBA & KRA.
• Processing pensioner’s payroll, preparing life certificates and P9 forms.
• Assist in drafting of the Trust Deed & Rules/ Deed of Adherence/ Service Level and updating from time to time.
• Member education to Trustees and members and preparing quality reports for AGM and Quarterly Trustee Meetings.

Who We’re Looking For

Qualifications

• Bachelor’s degree in business, Insurance, Actuarial, Statistics/Mathematics
• Minimum of 2 Years work experience in a similar role
• Progress towards a professional certification (AIIK/FSRI/ACII) is desirable

Key Competencies

• Excellent communication and presentation skills
• Technical competence in insurance and pension administration
• Proficient in MS Excel with excellent analytical skills
• In-depth knowledge of the retirement benefits sector is desirable
• In-depth knowledge of regulations by RBA, AKI and IRA is desirable

Why Join Us?

Joining CIC Insurance Group as a Pension Administrator offers a unique opportunity to build deep expertise in retirement benefits management while directly impacting members’ long-term financial security. In this role, you will gain exposure to end-to-end scheme administration—from benefit processing and payroll management to board reporting and member education—within a structured and professional environment. If you are detail-oriented, client-focused, and committed to excellence in financial services, CIC provides a strong platform to grow your career while contributing to trust, transparency, and sustainable retirement outcomes.

If you have the aforementioned professional and academic qualifications and you are ready to execute the above mandate, strictly apply clearly indicating the position being applied for.

The application should reach us by close of business on 6th May, 2026. Please note only short-listed candidates will be contacted. If you do not hear from us by 30th May, 2026 consider your application unsuccessful.

CIC Group is an equal opportunity employer and does not solicit or require any form of payment for employment opportunities

N/B: This job advert is open to both internal and external candidates.

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