Pension Operations Manager

PURPOSE:

Reporting to the Head, Corporate Business, the role holder will be responsible for providing leadership in the CIC Life Retirement Benefits Department through effective facilitation, coordination and management of the Retirement Benefits functions, ensuring effective management of the customer relations with a focus on quality service delivery, attainment of set performance targets of the Scheme as per regulator and stakeholders’ requirements and generating revenue through the sale of Retirement Benefit products.

PRIMARY RESPONSIBILITIES:

Operational Excellence

• Provide excellent customer service to scheme members, trustees, service providers and business partners by responding to enquiries & requests relating to schemes provisions & benefits payments;
• Organize and attend quarterly trustee meetings, AGM’s and member education days;
• Monitor fund reconciliations preparation of schemes financial statements and monitoring the performance of guaranteed fund;
• Support the department in business acquisition by going for new business presentation when called for by our sales team and doing product training to the sales team on a regular basis to ensure they meet their set target;
• Supports Head – Retirement Benefits in developing Pension and Annuity business proposals, quotations, policy documents & Service Level Agreement/ Administrator’s agreement & brochures, Drafting of Trustee Deed & Rules;
• Oversee the issuance of members’ annual statements after interest declaration;
• Monitor trends in the industry and communicate to all stakeholders;
• Review and submit reports and returns to management and regulators;
• Draft and develop policies and procedures of Pensions and Annuities for review by Head – Corporate Business to ensure that they are compliant;
• Provide input on pensions and annuity product development and ICT systems;
• Approve payments of service providers & intermediaries;

Business Development

• Targets: Effectively manage Retirement Benefit Sales team to increase the number of distribution partners, attain products revenue targets, collect premium, promote cross-marketing activities, and ensure profitability
• Leadership: Strengthen the leadership at Retirement Benefit Sales team through recruitment and retention of high caliber Retirement Benefits Advisors. Drive the performance of the Retirement Benefits Sales team by keeping abreast of market competition, industry practices and best practices to constantly improve on overall business performance and to ensure the department remains profitable;
• Stakeholder Management: Build and maintain strong relationships with key decision-makers and stakeholders within the Retirement Benefits Sector.
• Performance Management: Lead the RB sales team and ensure alignment to the business goals and objectives through undertaking periodic reporting of sales performance and monitoring of the P&L. Ensure performance appraisals are undertaken in a timely manner;
• Strategic Planning: Develop and implement sales strategic plans and occasionally review them in line with the overall business plan to ensure achievement of the sales revenue budget
• Market Share growth: Proactively seek out new markets and creatively penetrate them through offering unique product and value propositions. Defend the market share through constant engagement with the market to understand gaps and competitor activities that can be leveraged on and for competitive position of the brand respectively;

GENERIC DUTIES:

• Conduct performance appraisal of direct reports

Key Skills, Knowledge, Experience and Behavioural Competencies
Academic and Professional Requirements

• Education   Bachelor’s Degree in Business, Insurance, Actuarial, Statistics/Mathematics.
• Professional Qualification – Desirable      TDPK
• Professional certification AIIK or FSRI or ACII

 Experience Required:

 Description    Required years of experience

• Relevant Experience    7 years