PHARMACY ASSISTANT

About Us

CIC Insurance Group is a leading insurance and financial services organisation with more than five decades of experience helping individuals, families, and organizations achieve financial security.

We have grown into a dynamic Group offering life, general, micro insurance, asset management, and investment solutions, with operations in Kenya, Uganda, South Sudan, and Malawi, and are listed on the Nairobi Securities Exchange.

Our tagline, “We Keep Our Word,” reflects our unwavering commitment to integrity, transparency, and delivering on our promises to our clients, partners, and communities.

CIC Group is passionate about innovation, digital transformation, and inclusive insurance solutions that meet the evolving needs of cooperatives, SMEs, corporates, and individuals. By joining us, you will be part of a team that is shaping the future of financial protection across Africa.

About the Role

Responsible for supporting the daily operations of CIC pharmacy, ensuring smooth workflow, and delivering high-quality pharmaceutical care.

Key Responsibilities

Medication Dispensing & Preparation

• Accurately interpret and dispense prescription medications in compliance with legal and ethical guidelines.
• Identify and address potential drug interactions, contraindications, and adverse effects.
• Prepare and compound pharmaceutical products as per prescriptions.

Inventory Management:

• Monitoring and managing pharmaceutical inventory to prevent shortages and overstocking.
• Ensure proper storage conditions for medications, adhering to safety and quality assurance standards.
• Assist in the procurement and restocking of pharmaceutical supplies.

Patient Counseling:

• Provide clear and comprehensive medication counselling, including proper usage, potential side effects, and drug interactions.
• Educate patients on over-the-counter medications, supplements, and general health concerns.
• Promote adherence to prescribed medication regimens for better therapeutic outcomes.
• Offering advice on over-the-counter products, supplements, and health- related concerns.

Health and Wellness Promotion:

• Coordination and management of wellness initiatives such as CIC Dawa Mlangoni and the CDM program through timely drug delivery.

Collaboration with Healthcare Professionals:

• Collaborating with service providers to optimize patient care.
• Communicating effectively with prescribers to clarify and discuss medication-related issues.
• Review and provide technical support on pharmacy prescriptions and such claims

Customer Service:

• Ensuring a positive and welcoming environment for customers.
• Addressing customer inquiries and concerns with professionalism and empathy.
• Resolving issues related to medication availability, insurance, and prescription refills.

Compliance and Recordkeeping:

• Ensuring compliance with all pharmacy laws, regulations, and standards.
• Maintaining accurate and up-to-date patient records and prescription files.
• Participating in quality assurance and continuous improvement initiatives.

Continuing Education:

• Staying informed about new drugs, treatments, and healthcare trends.
• Committed to Continuous Professional Development.
• Participating in continuing education programs to maintain and enhance professional competence.

Who We’re Looking For

Essential Knowledge/Skills and Experience Required:

• Diploma in Pharmaceutical Technology from an institution recognized by the Pharmacy and Poisons Board
• Registered with the Pharmacy and Poisons Board with a valid practising licence
• Minimum of 2 (two) years relevant experience in a retail Pharmacy Operations

Key Competencies:

• Strong knowledge of pharmaceutical laws and regulations
• Ability to work in a fast-paced environment with attention to detail
• Proficiency in medical software and inventory management systems
• Analytical & problem – solving
• Proficiency in service and billing insurance claims
• Good communication and interpersonal skills.

Why Join Us?

Joining CIC Insurance Group as a Pharmacy Assistant offers a unique opportunity to apply your pharmaceutical expertise within an integrated healthcare and insurance environment. In this role, you will go beyond traditional dispensing by contributing to medication safety, claims support, inventory optimization, and wellness initiatives that directly improve patient outcomes. You will work collaboratively with healthcare providers and insurance teams, gaining exposure to both clinical and operational aspects of healthcare delivery. If you are passionate about patient care and continuous learning in a fast-paced setting, CIC provides a dynamic platform to grow your career while making a meaningful impact on accessible and quality healthcare services.

If you have the aforementioned professional and academic qualifications and you are ready to execute the above mandate, strictly apply clearly indicating the position being applied for.

The application should reach us by close of business on 11th May, 2026. Please note only short-listed candidates will be contacted. If you do not hear from us by 31st May, 2026 consider your application unsuccessful.

CIC Group is an equal opportunity employer and does not solicit or require any form of payment for employment opportunities.

N/B: This job advert is open to both internal and external candidates.