Project Management Intern

Job Description

As a Project Management Intern, you’ll support the planning and execution of both internal and client-facing projects, learning the ropes from experienced professionals while making a real contribution. Your core duties will include:

• Assist in managing internal and external projects under the close supervision of the Department Head, from kickoff through completion
• Help develop and update project plans, timelines, task lists, and deliverable trackers
• Coordinate with cross-functional teams—including developers, associates, and operations—to support timely project execution
• Track milestones, project status, and dependencies using project management tools
• Participate in project meetings; take and distribute meeting minutes and track follow-ups
• Support the preparation of weekly Capacity Reports and project documentation
• Contribute to the drafting of client updates and ensure all project communications are stored and organized properly
• Collaborate with Senior PMs during project escalations, alignment discussions, or resourcing adjustments
• Assist with the completion of Service Failure Reports and updates to the New Business Report post-SOW
• Help identify and flag risks, and monitor issue resolution steps
• Gain hands-on experience with project management tools, methodologies, and internal workflows
• Support ongoing process improvements and PM team initiatives aimed at efficiency and quality enhancement

Qualifications

• Bachelor's degree in Project Management or related field
• Demonstrated ability to manage risks and resolve complex issues
• Outstanding stakeholder management and communication skills
• Strong leadership and team-building abilities
• Exceptional problem-solving and decision-making skills
• Fluency in English; knowledge of Swahili is a plus.