SENIOR NOC ENGINEER

About Us

CIC Insurance Group is a leading insurance and financial services organisation with more than five decades of experience helping individuals, families, and organizations achieve financial security.

We have grown into a dynamic Group offering life, general, micro insurance, asset management, and investment solutions, with operations in Kenya, Uganda, South Sudan, and Malawi, and are listed on the Nairobi Securities Exchange.

Our tagline, “We Keep Our Word,” reflects our unwavering commitment to integrity, transparency, and delivering on our promises to our clients, partners, and communities.

CIC Group is passionate about innovation, digital transformation, and inclusive insurance solutions that meet the evolving needs of cooperatives, SMEs, corporates, and individuals. By joining us, you will be part of a team that is shaping the future of financial protection across Africa.

About the Role

Reporting to the Service Reliability Manager, the Senior NOC Engineer will be responsible for providing technical leadership within the NOC, ensuring proactive monitoring, rapid incident resolution, operational excellence, and continuous service improvement. The role acts as the primary escalation point for complex infrastructure, network, and platform issues while mentoring junior engineers and supporting major incident management activities.

Key Responsibilities:

• Lead the monitoring and management of network, infrastructure, cloud, and application services.
• Act as the highest technical escalation point within the NOC for unresolved incidents.
• Coordinate and drive major incident resolution activities, including stakeholder communication and service restoration.
• Perform advanced troubleshooting of network, infrastructure, cloud, and system-related issues.
• Analyze trends from alerts, incidents, and performance data to identify root causes and reliability risks.
• Define monitoring thresholds, alert tuning, and observability enhancements.
• Review and approve incident resolution approaches implemented by Junior NOC Engineers.
• Mentor, coach, and provide technical guidance to Junior NOC Engineers.
• Develop and maintain operational procedures, runbooks, and knowledge repositories.
• Participate in capacity planning, performance analysis, and reliability improvement initiatives.
• Support Change Advisory Board (CAB) activities and assess operational risks associated with changes.
• Lead post-incident reviews, problem identification, and corrective action planning.
• Support disaster recovery testing and business continuity exercises.
• Recommend automation opportunities and implement operational efficiencies.

Who We’re Looking For

Essential Knowledge/Skills and Experience Required:

• Bachelor’s Degree in Information Technology, Computer Science, Telecommunications, or related field.
• 5+ years of experience in NOC, Network Operations, Infrastructure Support, or IT Operations.
• Demonstrated experience managing critical incidents and operational teams.

Key Skills & Competencies

• Network monitoring tools (Grafana, Prometheus, Datadog, Nagios)
• Solid networking concepts: TCP/IP,DNS,DHCP
• Routing & Switching: VPNs,VLANs
• Windows and Linux server administration fundamentals.
• Incident and problem management processes.
• Understanding of cloud environments (Azure or AWS).
• Good scripting knowledge (PowerShell, Bash, or Python).
• Solid familiarization with ITSM tools such as ServiceNow or Jira Service Management.

If you have the aforementioned professional and academic qualifications and you are ready to execute the above mandate, strictly apply through: https://careers.cicinsurancegroup.com/ clearly indicating the position being applied for.

The application should reach us by close of business on 12th November, 2026. Please note only short-listed candidates will be contacted. If you do not hear from us by 15th December, 2026 consider your application unsuccessful.

N/B: This job advert is open to both internal and external candidates.