Senior Operational Excellence and Quality Manager

This role offers the opportunity to build and lead a critical function from the ground up, becoming the primary driver of operational improvement across one of Africa's fastest-growing fintechs. You'll design and execute M-KOPA Kenya's operational excellence roadmap, lead a three-pillar team spanning Process Excellence, Quality Assurance & Compliance, and Training & Capability Development, and partner closely with Group QA/Training leadership to leverage global frameworks while owning local results. Operating with significant strategic autonomy, you'll diagnose performance gaps, design improvement programmes, and build the systems and accountability mechanisms needed to sustain world-class operational standards. This is a rare mandate to build something consequential—not maintain what already exists.We foster a culture where operational excellence meets strategic thinking. Our team values independence and objectivity, data-driven decision-making, and continuous improvement that drives both performance accountability and business impact. You'll be empowered to translate company strategy into operational excellence roadmaps, working at the intersection of quality assurance, capability development, and process innovation in one of Africa's fastest growing fintech companies.At M-KOPA, our Quality & Operational Excellence function isn't just about compliance—it's the strategic backbone that ensures consistent customer experience, operational resilience, and the preventive controls that enable us to serve millions of customers with world-class standards.Most operational excellence roles inherit mature structures, established governance, and clear ways of working. This one doesn't—and that's exactly what makes it compelling. You're being handed a mandate to build: design the structure, establish the governance, embed the frameworks, and create the accountability mechanisms that will define how M-KOPA...