The Latest Customer Service Jobs in Kenya

HEAD, CLIENT EXPERIENCE (DEPUTY DIRECTOR)

Central Bank of Kenya

To provide strategic leadership and oversight of the Institute’s client experience, hospitality and conferencing operations. The role ensures seamless delivery of high-quality client interactions, events, accommodation and hospitality servi...

General Manager, Customer Experience

SBM Bank Kenya

The job holder will drive customer-centricity awareness and a "customer first" culture; manage the strategic delivery of Customer Experience through all customer touchpoints, channels, and business units; and implement collaborative action ...

CLIENT SERVICE ASSISTANT

CIC group

CIC Insurance Group is a leading insurance and financial services organisation with more than five decades of experience helping individuals, families, and organizations achieve financial security.We have grown into a dynamic Group offering...

Quality Assurance & Reporting Analyst (1 Year Fixed Term Contract)

BRITAM

Beginning of the main content section.Return to the home pagePrintable Format Job Description - Quality Assurance & Reporting Analyst (1 Year- Fixed Term Contract) (2600004L)Quality Assurance & Reporting Analyst (1 Year- Fixed Term Contract...

Client Service Assistant

BRITAM

Job Purpose:To support client service delivery by assisting clients and Financial Advisors with onboarding, client administration, documentation follow-up, compliance checks, CRM service requests, client records updates, communication follo...

Applications Specialist Customer Experience Systems

KCB Bank

Backend administration of CX Systems – Dynamics CRM (Customer Service and Sales), Integrated Customer Experience system and Voice of the Customer insight systemsDynamics CRM – Deployment, License Management, Service Uptime, Reports Manageme...

Senior Supervisor Customer Service GHB Europe

Cigna

Senior Supervisor – Customer Service (Band 3) | NairobiRole OverviewAs a Senior Supervisor – Customer Service, you will lead a team of Supervisors and frontline colleagues to deliver high-quality, customer-centric service across multiple ch...

Medical Contact Centre Assistant (1 Year Fixed Term Contract)

BRITAM

Job purpose:The role holder will be responsible for answering calls in a professional and informative manner and CRM case logging as necessary. Provide timely and appropriate responses to clients and/or assign tickets to the right person or...

Customer Support Representative

Zeraki

The Customer Support Representative (Mid-Level) serves as a critical link between Zeraki's customers andinternal teams. Operating across Tier 1, this role handles deeper product-level troubleshooting, managesescalated and complex tickets, a...