The Latest Customer Service Jobs in Kenya

Claims Representative IOH Member Claims

Cigna

We are looking for a detail-oriented Claims Representative to join our claims team. You will be responsible for verifying information and corresponding with agents and beneficiaries. You will also handle client inquiries, review policies, d...

Health Contact Center Officer

BRITAM

To ensure the provision of consistently high-quality Customer experience through quality service interactions by the Contact Centre team in compliance with overall Service strategy and standards while ensuring full accessibility and availab...

Lead Waiter (Office & VIP Service)

Tatu City Limited

The Lead Waiter will be responsible for providing high-quality food and beverage service within the office environment, ensuring professional and seamless hospitality experience for staff, senior management, and VIP guests. The role include...

Customer Service Supervisor (GHB EU) Nairobi

Cigna

 JOB DESCRIPTION SUMMARY As a Customer Service Supervisor, you will manage a team of Customer Service Representatives in Kenya. Key to the role will be developing and coaching the team to deliver a high-quality customer centric service offe...

Customer Experience Manager Inbound

Burn Manufacturing

About the role:Burn is looking for a highly analytical and detail-oriented CX Inbound Manager to oversee performance reporting within our inbound call center in the manufacturing sector.The primary focus of this role is to analyze inbound c...

Intake Care Representative With Languages (Night Shift)

Cigna

You are a member of the Integrated Health Team, servicing the International Organisations. More specifically you’ll take part in the CARE team, a team of non-clinically trained staff, and close work together with the CARE teams worldwide (A...

Program Design Manager Client Success

Inkomoko

ABOUT INKOMOKO Inkomoko supports entrepreneurs to grow their businesses in order to improve livelihoods, create jobs, and help communities thrive. In 2025, Inkomoko was listed by the Financial Times as the 8th fastest-growing company in Afr...

Contact Centre Officer

SBM Bank Kenya

JOB PURPOSEThe Contact Center Officer is responsible for delivering exceptional customer service across all bank channels by handling inbound and outbound interactions, resolving customer queries, processing service requests within SLA, and...

Customer Experience & Solutions Manager

CIC group

CIC Insurance Group is a leading insurance and financial services organisation with more than five decades of experience helping individuals, families, and organizations achieve financial security.We have grown into a dynamic Group offering...

Senior Customer Care Operations Manager

MKOPA SOLAR

This role offers the opportunity to lead the complete Customer Care operation at M-KOPA Kenya, translating strategic objectives into operational excellence across both in-house and outsourced functions. You'll oversee in-house critical oper...

Customer Experience Officer

MoKo Home + Living

Key ResponsibilitiesAnswer customer service related queries on all channels in order to resolve technical, finance, delivery, and general customer issues, and complaints.Cold calling customers from B2C and B2B to collect and address feedbac...

Customer Service & Event Housing Coordinator

Salix

Job DescriptionEvent & Room Block CoordinationSupport the Director of Lodging and Account Managers with the coordination of room blocks for contracted events.Create, modify, and cancel room reservations accurately and efficiently.Maintain d...

Customer Service Representative Global Service Centre

Cigna

Our customer service team manages customer-queries through different communication channels (mainly email and phone) providing timely resolutions and pleasant customer experiences.  The Role & Responsibilities: We are currently looking for ...

Call Center Quality Analyst

SunCulture Kenya

About the role:The Call Center Quality Analyst(QA) is responsible for assessing the quality of the performance of the call center teams dealing with our existing and potential customers. The QA will monitor the inbound and outbound call and...

Customer Support And Credit Associate (Kisumu)

Fresh Life

Fresh Life works with municipalities and urban residents to develop and scale safe, citywide inclusive and financially sustainable sanitation solutions in fast growing cities starting with Nairobi, Kisumu and Eldoret in Kenya. Our innovativ...